Frequently Asked Questions
Everything you need to know about your Nilkamal Furniture experience
What is the estimated delivery time for my furniture order?
Delivery times vary based on your location and product availability. Typically, orders are delivered within 7 to 10 business days. You will receive a tracking link via email once your order has been dispatched.
Does Nilkamal provide professional assembly services?
Yes, we offer free professional assembly for most furniture items that require it. Our technician will usually visit your premises within 48 to 72 hours after the product has been delivered.
What is your return policy for damaged or defective items?
If you receive a damaged or defective product, please report it to our customer service within 48 hours of delivery. We will arrange a free replacement or a full refund after a quality inspection.
Are Nilkamal products covered by a warranty?
Most of our furniture products come with a standard 1-year warranty against manufacturing defects. Specific warranty periods for mattresses and premium collections may vary as mentioned on the product page.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, and popular mobile wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.
Can I cancel my order after it has been placed?
You can cancel your order at any time before it enters the shipping process. Once the item has been dispatched, a cancellation fee may apply depending on the product category.